Terms of use

ARTICLE 1 - PRICE

1.1 - The prices of our products are shown in euros all taxes included excluding participation in processing and shipping costs. (see shipping/delays and costs).

1.2 - All orders regardless of their origin are payable in euros.

1.3 - multitanks reserves the right to change its prices at any time but the products will be charged on the basis of the rates in effect at the time of order registration.

1.4 - Products remain the property of multitanks.com until the full price is collected by multitanks.com .

ARTICLE 2 - COMMAND

On the Internet: www.multitanks.com.

You can also order by:

By phone on 04 77 76 00 29 from metropolitan France. Monday to Friday from 8 a.m. to 4:30 p.m. At 33.4.77.76.00.29 from DOM TOM and abroad Monday to Friday from 8am to 4.30pm. Contractual information is presented in French and will be confirmed with this contractual information by the time of delivery. multitanks.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.

ARTICLE 3 - VALIDATION

You state that you have been aware of and accepted these terms and conditions of sale prior to the delivery of your order. The validation of your order is therefore worth accepting these General Terms of Sale
Unless there is evidence to the contrary, the data recorded by multitanks.com is evidence of all transactions made by multitanks.com and its customers.

ARTICLE 4 - AVAILABILITY

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Our product offerings are offered within the limits of available stocks. For products not stored in our warehouses, our offers are valid subject to availability at our suppliers.
In this context, you are provided with information on the availability of the products at the time of the order. This information comes directly from our suppliers, errors or changes may exceptionally exist. In the event of a product downtime after your order is placed, we will notify you by email or mail as soon as you receive the information received by the suppliers. Your order will be automatically cancelled and you will be immediately refunded if your bank account has been debited.
For payment by cheque, in case of unavailability of all or part of the order, the refund will be made at the choice of multitanks by credit to the customer's bank account or by cheque no later than thirty days from the payment of the sums paid by the customer.

ARTICLE 5 - DELIVERY

5.1 Generalities
Products purchased on multitanks.com are delivered in metropolitan France and Europe. The products are delivered to the delivery address you indicated during the ordering process. When you order multiple products at the same time and they have different shipping times, the order shipping time is based on the longest time. multitanks.com, however, reserves the possibility of splitting shipments. Participation in processing and shipping costs will only be charged for one shipment.multitanks.com cannot be held responsible for the consequences of a delay in delivery.

In case of delay of delivery, the product having been shipped, you can also cancel your order and request the refund of the product, the return will be your responsibility. In this case, if you received the product after your cancellation, we will refund the product, upon receipt of it, complete and in its original condition, by us.
In case of payment by credit card, the deadlines indicated are average deadlines and correspond to shipping times, in addition to the shipping times for products destined for metropolitan France and Europe.

If paid by cheque, the order will only be processed upon receipt of the cheque. As a result, the deadlines applicable in this case are those on the day the cheque is received and can therefore be changed from those mentioned on the day the order was placed.

5.2 - Delivery problems
You must notify the carrier and multitanks any reservations about the product delivered (for example: damaged parcel, already open...) within 3 days of receiving the product. Then, depending on the cases set out in Article 5.3 below, you can benefit from the terms of exchange and refund provided for in this article.

5.3 - Product Compliance
We are committed to refunding or exchanging products that appear to be defective or otherwise non-relevant to your order. In this case, please report it in detail in writing and return the product or products to us. multitanks.com will exchange or refund the product or products at your choice. The request must be made within seven business days of delivery. Any claim made outside this time limit will not be accepted. The products must be returned to us in the state in which you received them with all the items delivered (accessories, packaging, notice...).

The shipping costs are not refunded, the return costs will be your responsibility.
In any case, you benefit from the provisions of the legal guarantee, especially those relating to the guarantee of hidden defects.

ARTICLE 6 - PAYMENT

Your purchases are settled:
- either by bank cards: Visa, MasterCard.
- either by bank cheque.
- either by paypal
- either by bank transfer

In case of payment by bank cheque, it must be issued by a bank domiciled in metropolitan France.
The cheque is cashed upon receipt of the cheque. The check will be sent to multitanks International, Payment Service, 11 Green Reed Street,ZAC of the East Barns, 42600 Montbrison.

ARTICLE 7 - Right to retract

You have the right to withdraw from this contract without giving a reason within fourteen days. The withdrawal period expires fourteen days after the day when you, or a third party other than the carrier and designated by you, physically takes possession of the last property.

To exercise the right of withdrawal, you must notify us of your decision to withdraw this contract by means of an unambiguous statement (e.g., mailed letter, fax or e-mail) by mail at SARL multitanks International 11 Rue des reeds 42600 Montbrison - FRANCE. 33 4 77 76 00 29 or e-mail info@multitanks.com

You can use the retraction form template but it is not mandatory. In order for the retraction period to be met, all you need to do is provide your communication regarding the exercise of the right of withdrawal before the withdrawal period expires. You will have to return or return the property, to SARL multitanks International 11 Rue des Reeds Green 42600 Montbrison - FRANCE , without excessive delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw this contract. This deadline is deemed to be met if you return the property before the 14-day period expires. You will have to pay for the direct cost of returning the property.

Effects of retraction

In the event of a retraction on your part of this contract, we will refund all payments received without the costs of delivery without excessive delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw this contract. We will make the refund using the same means of payment that you used for the original transaction, unless you expressly agree to a different means; In any event, this refund will not cause any costs for you. We may defer the refund until we have received the property or until you have provided proof of the property's shipment, the date chosen being that of the first of these facts.

Exception to right of retraction
- contracts for the supply of goods that could deteriorate or perish rapidly;
- contracts for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after being delivered, and by their nature, are inseparably mixed with other items

ARTICLE 8: SECURING

Our site is subject to a security system: we have adopted the SSL encryption process but we have also strengthened all the jamming and encryption processes to protect as effectively as possible all sensitive data related to the means of payment.

ARTICLE 9 - CUSTOMER SERVICE

For any information or questions, our Customer Service is available to you:
Tel: 04 77 76 00 29
fax: 0 826 160 213 for France, international: 01.34.49.29.01
address: multitanks International, 11 rue des reeds green,ZAC of barns is 42600 Montbrison.

ARTICLE 10 - RESPONSIBILITY

The products offered comply with current French legislation and applicable standards in France. The liability of multitanks.com cannot be incurred in case of non-compliance with the laws of the country where the product is delivered (for example in the case of a product ban...). It is up to you to check with the local authorities for the possibilities of importing or using the products or services you plan to order.
Photos are provided as an illustration. We invite you to refer to the description of each product to find out the precise characteristics; and if in doubt or if you would like more information, please contact us (04 77 76 00 29).
multitanks.com is only responsible for the content of the pages it publishes.
In the event of a clear error between the characteristics of the product and its representation and/or the terms of the sale, multitanks.com cannot be held liable.
Of course, for any questions about the products, you can contact our Customer Service Tel: 04 77 76 00 29.
In the event of a professional purchase, multitanks.com will not incur any liability for any indirect damages as a result of this, loss of operations, loss of profit, loss of luck, damage or costs, which may arise as a result of the purchase of the products.

ARTICLE 11 - GUARANTEE

Products purchased on multitanks.com are entitled to the warranty listed on the product item sheet presented on the site. To find out what to do about after-sales service for any product issues, please contact Customer Service on 04 77 76 00 29. In order to benefit from the product guarantee, it is imperative to keep the purchase bill for the product.

Contractual guarantees do not cover:
- abnormal or non-compliant use of products. In this regard, we invite you to carefully consult the instructions provided with the products,
- defects and their consequences related to non-compliant use for the use for which the product is intended (professional, collective use, etc.),
- defects and their consequences related to any external cause.

However, in any case you benefit from the provisions of the legal guarantee, especially those relating to the guarantee of hidden defects.

- Special clause for Duracool products / Deepcool

Deepcool/ Duracool products are guaranteed not to damage refrigeration facilities or other equipment if they are used and installed according to the recommendations of the manufacturer Deepfreeze Refrigerants indicated on cans and bottles.

multitanks guarantee that Duracool /Deepcool products can be used as a substitute for equivalent freons, namely:

-the 12a in place of the R12 or the R134a

-the 22a in place of the R22

-the 502a in place of the R502

Any other framework for using Deepcool/ Duracool products would void the multitanks warranty and manufacturer warranty.

If damage was to be caused on refrigeration facilities or equipment as a result of a charge of one of these gases (respecting the manufacturer's instructions noted on the bottles and cans), and found and verified by experts mandated by multitanks and Deepfreeze, multitanks then undertakes to reimburse or replace damaged equipment.

ARTICLE 13 - APPLICABLE LAW - LITIGATION

This contract is subject to French law. The language of this contract is the French language. In the event of a dispute with professionals and/or traders, the courts in Montbrison (France) will be competent. In the event of a dispute, the French courts will have sole jurisdiction.

ARTICLE 14 - PERSONAL INFORMATION

Information and data about you are necessary for the management of your order and our business relationships. In accordance with the Computer and Freedoms Act of January 6, 1978, you have a right of access, correction to the personal data concerning you. Just write to us online at Customer Service or by mail at multitanks International, 11 rue des reeds green 42600 Montbrison, telling us your name, first name, email address and if possible your customer reference.

Headquarters: 11 Green Reed Street,ZAC barns is 42600 Montbrison

RCS Montbrison B438129777