Terms of use


1.1 - The prices of our products are indicated in euros all taxes included, excluding the cost of processing and shipping (see shipping / deadlines and costs).

1.2 - All orders regardless of their origin are payable in euros.

1.3 - Multitanks reserves the right to modify its prices at any time but the products will be invoiced on the basis of the tariffs in force at the time of the recording of the orders.

1.4 - The products remain the property of Multitanks.com until the complete collection of the price by Multitanks.com.


On the Internet: www.multitanks.com.

You can also order by:

By phone on 04 77 76 00 29 from mainland France. Monday to Friday from 8h to 16h30. At from DOM TOM and abroad from Monday to Friday from 8am to 16:30. The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. Multitanks.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.


You declare to have read and accepted these terms and conditions before placing your order. The validyour order is therefore acceptable to these Terms and Conditions of Sale
Unless proven otherwise, the data recorded by Multitanks.com constitutes the proof of all transactions made by Multitanks.com and its customers.


Our product offers and prices are valid as long as they are visible on the site, while stocks last. Our product offers are offered within the limits of available stocks. For products not stored in our warehouses, our offers are valid subject to availability at our suppliers.
In this context, indications on the availability of products are provided at the time of placing your order. This information comes directly from our suppliers, errors or modifications may exceptionally exist. In the event of unavailability of product after placing your order, we will notify you by mail or by mail upon receipt of information received by suppliers. Your order will be automatically canceled and you will be immediately refunded if your bank account has been debited.
For the paymentby check, in case of unavailability of all or part of the order, the refund will be made at the option of Multitanks by credit on the customer's bank account or by check no later than thirty days from the payment of sums paid by thecustomer.


5.1 General
Products purchased on multitanks.com are delivered in metropolitan France and Europe. The products are delivered to the delivery address you specified during the ordering process. When you order multiple products at the same time and they have different shipping times, the order shipping time is based on the longest lead time. Multitanks.com however reserves the possibility of splitting the shipments. The participation in the treatment and shipping costs will be charged for one shipment. Multitanks.com can not be held responsible for the consequences due to a delay in delivery.

In case of delaye delivery, the product has been shipped, you can also cancel your order and request the refund of the product, the return will be at your expense. In this case, if you received the product after your cancellation, we will refund the product, upon receipt of it, complete and in its original condition, by us.
In case of paymentby credit card, the times indicated are average times and correspond to the delivery times, plus the delivery times for products to mainland France and Europe

In casepayment by check, the order will be processed upon receipt of the check. Consequently, the applicable deadlinesin this case are those on the day of receipt of the check and can therefore be changed from those mentioned on the day of placing the order.

5.2 - Delivery problems
You must notify the carrier and Multitanks any reservations about the delivered product (eg damaged package, already open ...) within 3 days of receipt of the product. Then, according to the cases defined in article 5.3 below, you can benefit from the conditions of exchange and refund envisaged in this article.

5.3 -Product conformity
We are committed to refunding or redeeming products that appear to be defective or do not match your order. In this case, we thank you kindly to report in detail in writing and send us the product or products. Multitanks.com will proceed, at your choice, to the exchange or the refund of the products. The request must be made within seven business days of delivery. Any complaint formulated outside this period can not be accepted. Products must be returned to us in the state in which you received them with all the delivered items (accessories, packaging, instructions ...).

Shipping costs do notare not reimbursed, the return costs will be at your expense.
En any event, you benefit from the provisions of the legal warranty including those relating to the guarantee of hidden defects.

The dispof this article do not prevent you from benefiting from the right of withdrawal (satisfied or reimbursed) provided for in Article 8.


The payment of your purchases is made:
- by credit card: Visa, MasterCard.
- by bank check.br />- by paypal
- by bank transfer

In case of payment by check, it must be issued by a bank domiciled in France.
The check cashing is made upon receipt of the check. The check will be sent to Multitanks International, Payment Service, 11 rue des Reeds Greens, ZAC des barns is, 42600 Montbrison.


Refunds of products in the cases referred to in Articles 5 and 8 will be made within 15 days after receipt of the products by us.
Therefund will be made at the option of Multitanks.com by credit to your bank account or by check sent to the name of the customer who placed the order and to the billing address.
None Averagen cash on delivery will not be accepted for any reason./ P>


8.1 - You have a period of 15 days from receipt to return the product that does not suit you. The shipping and return costs will be your responsibility. Only the price of the prPurchased items will be refunded. Returns are to be made to Multitanks International, 11 rue des reeds verts, the right of return can only be accepted for complete products (with accessories, instructions ...), in their original packaging, in good condition and accompanied a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not included.


Our site is the subject of a security system: we have adopted the SSL encryption method but we have also strengthened all the scrambling and encryption processes to protect as effectively as possible all the sensitive data related to the means of encryption. payment.


For any information or question, our Customer Service is at your disposal:
tel: 04 77 76 00 29
fax: 0 826 160 213 for France, international:
address: Multitanks International, 11 rue des Reeds Greens, ZAC barns is 42600 Montbrison.


The products offered are in accordance with the French legislation in force and the standards applicable in France. The responsibility of Multitanks.com can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a product ...). It's up to you to checkr to the local authorities the possibilities of importing or using the products or services that you plan to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want further information do not hesitate to contact us (04 77 76 00 29).
Multitanks.com is only responsible for the content of the pages it publishes.
In cIf there is a manifest error between the characteristics of the product and its representation and / or the conditions of the sale, Multitanks.com can not be held liable.
Of course, for any question about the products, you can contact our Customer Service tel: 04 77 76 00 29.
In case of professional purchases, Multitanks.com will incur no liability for any indirect damages due to the present, operating loss, loss of profit, loss of chance, damages or costs, which may arise from the fact purchase of products.


The products bought on Multitanks.com give right to the guarantee indicated on the sheet article of the products presented on the site. In order to know the steps to follow concerning the after-sales service for any problem on a product you can contact the Customer Service at the following telephone number: 04 77 76 00 29. Pin order to benefit from the guarantee of the products, it is imperative to keep the invoice for the purchase of the product.

The contractual guarantees do not cover:
- abnormal or improper use of products. We invite you in this regard to consult carefully the instructions for use supplied with the products,
- defects and their consequences related to non-conforming use for which the product is intended (professional, collective use ...),
- defects and their consequences related to any external cause.

THowever, in any case you benefit from the provisions of the legal warranty including those relating to the guarantee of hidden defects.

- Special clause for Duracool / Deepcool products

Deepcool / Duracool products are guaranteed not to damage refrigeration equipment or other equipment if they are used and installed according to the recommendations of the manufacturer Deepfreeze Refrigerants indicated on cans and bottles.

Multitanks guarantee that Duracool / Deepcool products can be used in substitution of equivalent freon, namely:

-12a to replace R12 or R134a

-the 22a replacing the R22

-the 502a replacing the R502

Any other framework for the use of Deepcool / Duracool products will void the Multitanks warranty and the manufacturer's warranty.

SDamage must be caused to refrigeration equipment or equipment following a charge of one of these gases (in accordance with the manufacturer's instructions noted on bottles and cans), and ascertained and verified by experts mandated by Multitanks and Deepfreeze, Multitanks. then undertakes to reimburse or replace damaged equipment


This contract is subject to French law. The language of this contract is French. In case of dispute with professionals and / or traders, the courts of Montbrison (France) will be competent. In case of dispute, the French courts will be competent.


The information and data concerning you are necessary for the management of your order and our commercial relations. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data. Simply write to us online at Customer Service or by mail to Multitanks International, 11 rue des reeds vert 42600 Montbrison, indicating your last name, first name, e-mail address and if possible your customer reference.

Headquarterscial: 11 rue des reeds greens, ZAC barns is 42600 Montbrison

RCS Montbrison B438129777