Terms of use


1.1 - The prices of our products are indicated in euros all taxes included except participation in the processing and shipping costs (see shipping / delivery and costs).

1.2 - All orders, whatever their origin, are payable in euros.

1.3 - Multitanks reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders.

1.4 - The products remain the property of Multitanks.com until the full collection of the price by Multitanks.com.


On the Internet: www.multitanks.com.

You can also order by:

By phone at 04 77 76 00 29 from mainland France. Monday to Saturday from 8am to 6pm. To from DOM TOM and abroad from Monday to Friday from 8 am to 6 pm. The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. Multitanks.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.


You declare that you have read and accepted these general conditions of sale before placing your order. The validation of your order is worth accepting these General Conditions of Sale
Unless proven otherwise, the data recorded by Multitanks.com is proof of all the transactions passed by Multitanks.com and its customers.


Our product offerings and prices are valid as long as they are visible on the site, within the limit of available stocks. Our product offerings are available within the limit of available stocks. For products not stored in our warehouses, our offers are subject to availability at our suppliers.
In this context, indications on the availability of the products are provided to you at the time of placing your order. Since this information comes directly from our suppliers, errors or modifications can exceptionally exist. In the event of a product unavailability after placing your order, we will inform you by mail or by mail as soon as we receive the information received by the suppliers. Your order will be automatically canceled and you will be refunded immediately if your bank account has been debited.
For thent by check, in the event of unavailability of all or part of the order, the refund will be made at the option of Multitanks by credit to the bank account of the customer or by check within 30 days from the payment of sums paid by thecustomer.


5.1 General information
The products purchased on multitanks.com are delivered in metropolitan France and Europe. The products are delivered to the delivery address you indicated during the ordering process. When you order multiple products at the same time and these have different shipping times, the order shipping time is based on the longest delivery time. However, Multitanks.com reserves the right to split shipments. Participation in the processing and shipping costs will only be invoiced for a single shipment.Multitanks.com can not be held responsible for the consequences due to a delay of routing.

In case of delay ofe delivery, the product has been shipped, you can also cancel your order and request the refund of the product, the return will be at your expense. In this case, if you have received the product after your cancellation, we will proceed to the refund of the product, on receipt of it, complete and in its original state, by us.
In case of paiby credit card, the indicated times are average delays and correspond to the time of dispatch, to which are added the delays of routing for the products destined to the metropolitan France and Europe

In casepayment by check, the order will be processed only upon receipt of the check. Accordingly, the applicable time limitsin this case are those on the day of receipt of the check and can therefore be modified compared to those mentioned on the day of the order.

5.2 - Delivery problems
You must notify the carrier and Multitanks of any reservations on the delivered product (eg damaged package, already opened ...) within 3 days of receipt of the product. Then, according to the cases defined in article 5.3 below, you can benefit from the exchange and refund conditions provided for in this article.

5.3 -Product Compliance
We undertake to reimburse you or to exchange the products apparently defective or not corresponding to your order. In this case, we would be grateful if you could give us a detailed description in writing and return the product (s). Multitanks.com will, at your option, exchange or refund the product (s). The request must be made within seven working days of delivery. Any complaint made outside this period can not be accepted. The products must be returned to us in the state in which you received them with all the delivered items (accessories, packaging, notice ...).

Shipping costsare not refunded, the expenses of return will be at your expense.
En in any event, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects.

The dispthe right of withdrawal (satisfied or refunded) provided for in Article 8.


The payment of your purchases is made:
- or by credit card: Visa, MasterCard.
- or by bank check.br>- either by paypal
- or by bank transfer

In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France.
The cashing of the check is made upon receipt of the check. The check will have to be sent to Multitanks International, Payment service, 11 rue des reines verts, ZAC des granges est, 42600 Montbrison.


Reimbursements of products under the assumptions referred to in Articles 5 and 8 shall be made within a period of 15 days or less after receipt of the products by us.
Thereimbursement will be made at the option of Multitanks.com by credit to your bank account or by bank check addressed to the name of the customer who placed the order and to the billing address.
None Averagen cash on delivery will be accepted for any reason.


8.1 - You have a period of 15 days from receipt to return the product which would not suit you. The shipping and return costs will be at your expense. Only the price of thepurchased goods will be refunded. Returns are to be made at Multitanks International, 28 Boulevard de la Prefecture 42600 Montbrison.
This right of return can only be accepted for complete products (with accessories, notice ...), in their original packaging, in good condition and accompanied by a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back.


Our site is the subject of a security system: we have adopted the SSL encryption process but we have also strengthened all the jamming and encryption processes to protect most sensitive data related to the means of payment.


For any information or question, our Customer Service is at your disposal:
tel: 04 77 76 00 29
fax: 0 826 160 213 for France, international:
address: Multitanks International, 11 rue des reines verts, ZAC des granges est 42600 Montbrison.


The products offered comply with the French legislation in force and the standards applicable in France. Multitanks.com can not be held liable for non-compliance with the legislation of the country where the product is delivered (for example, in case of prohibition of a productuit ...). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want further information do not hesitate to contact us (04 77 76 00 29).
Multitanks.com is solely responsible for the content of the pages it publishes.
In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of the sale, Multitanks.com can not be held responsible.
Of course, if you have any questions about our products, please contact our Customer Service Department at tel: 04 77 76 00 29.
In the event of professional purchases, Multitanks.com shall not be liable for any consequential damages, loss of business, loss of profit, loss of luck, damage or expenses, which may occur as a result of purchase of products.


The products purchased on Multitanks.com are entitled to the warranty indicated on the product data sheet presented on the site. In order to know the procedures to be followed regarding the after-sales service for any problem on a product you can contact the Customer service at the telephone numbere: 04 77 76 00 29. To be eligible for product warranty, it is imperative that you keep the purchase invoice for the product.

The contractual guarantees do not cover:
- abnormal or non-conforming use of the products. We invite you to consult carefully the operating instructions supplied with the products,
- defects and their consequences related to use not in conformity with the use for which the product is intended (professional use, collective ...),
- defects and their consequences related to any external cause.

THowever, in any case you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects.

- Special clause for Duracool / Deepcool products

Deepcool / Duracool products are warranted to not damage refrigeration systems or other equipment if used and installed according to Deepfreeze Refrigerants manufacturer's recommendations on cans and bottles.

Multitanks guarantees that the Duracool / Deepcool products can be used in substitution of equivalent freons, namely:

the 12a replacing R12 or R134a

-the 22a replacing the R22

the 502a replacing the R502

Any other use of Deepcool / Duracool products would void the Multitanks warrantyand manufacturer's warranty.

Should any damage be caused to refrigeration installations or equipment following a load of one of these gases (complying with manufacturer's instructions on bottles and cans) and verified by experts commissioned by Multitanks and Deepfreeze, Multitanks undertakes to reimburse or replace damaged equipment


This agreement is subject to French law. The language of this contract is French. In case of dispute with professionals and / or traders, the courts of Montbrison (France) will be competent. In the event of a dispute, the French courts shall have exclusive jurisdiction.


The information and data concerning you are necessary for the management of your order and our commercial relations. In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and correct your personal data. Simply write to us online at Customer Service or by mail at Multitanks International, 28 boulevard de la Prefecture 42600 Montbrison, indicating your name, first name, e-mail address and, if possible, your customer reference.

Company headquartersal: 11 rue des reines verts, ZAC des granges is 42600 Montbrison

RCS Montbrison B438129777